* Knowledge brings know-how * Experience brings expertise *

 Did you know that ..........?

 1.   A survey has shown that the main reasons why customers change their
       supplier are:-

  • 1% cease to exist.
  • 3% re-locate.
  • 5% develop different requirements.
  • 9% leave for competitive reasons.
  • 82% are dissatisfied with the product or service.

  2.  On average, it costs Six times more to acquire a new customer than to keep an
       existing one happy!
   

  3.  One study found that 96% of customers don't complain when they have a problem 
       ............. they just don't come back!


  4.  An effective Quality Management system will help you to win more business
       and keep existing customers happy
.

  5.   ISO 9001 is the internationally-recognised Standard for Quality Management
        Systems and, for many organisations,
it is a pre-requisite for business. 

  6.  ISO 9001 is not compulsory ........... neither is survival!

  7.  There is always a better way ........... your challenge is to find it.

  8.  David Roberts Consultancy has a wealth of experience in:-  

  • Working with employers of all sizes, in a wide cross-section of industry and commerce, including national and local government organisations.
  • Single and multi-site organisations.
  • Producing 'model' systems.
  • Project management.

We can:- 

  • Develop your Quality Policy and procedures.
  • Identify objectives for continuous improvement in Quality performance.
  • Design and help you implement an ISO 9001 system that is simple, focussed on the key issues and easy to maintain. 
  • Carry out an Internal Audit and help prepare for Assessment by a UKAS-approved Certification Body.

We will:- 

  • Work with you to design a system that meets both the needs of your business AND the requirements of ISO 9001.
  • Provide any necessary in-company training for your staff - click HERE for a list of available courses.
  • Provide you with an electronic copy of your Quality Management System, formatted in a leading make of software.
  • Get you Registered to ISO 9001 with a UKAS-approved Certification Body.
  • Keep you Registered!!

FOR A FREE, NO OBLIGATION INITIAL CONSULTATION,
 
PLEASE CLICK HERE AND COMPLETE YOUR DETAILS.


THANK YOU FOR VISITING THIS SITE,

WE LOOK FORWARD TO HEARING FROM YOU.